Privacy Policy

What Information Do We Collect?

We collect information from you when you contact us, request a quote, book a service, or subscribe to our communications.

When requesting service or a quote, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number, pool details (size, type, location), or payment information. You may, however, visit our site anonymously.

We also automatically collect and store certain types of information about your use of our website, including information about your interaction with our content and services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our site.

What Do We Use the Information For?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience, your information helps us better respond to your individual needs
• To improve our website, we continually strive to improve our website offerings based on the information and feedback we receive from you
• To improve customer service, your information helps us more effectively respond to your customer service requests and support needs
• To schedule and dispatch service visits, send quotes, and process payments, your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the requested service
• To send periodic emails, the email address you provide for service-related communication will only be used to send you information and updates pertaining to your service or quote
• To provide, troubleshoot, and improve our services, we use your personal information to analyze performance, fix errors, and improve the usability and effectiveness of our services
• To communicate with you, we use your personal information to communicate with you in relation to our services via different channels (e.g., by phone, email, text message)
• Fraud prevention, we use personal information to prevent and detect fraud and abuse in order to protect the security of our customers and others

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you request a quote, book service, or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) may be kept on file to facilitate recurring service billing efficiently.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process your service requests, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still request service by contacting us directly.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Terms and Conditions

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.

1. SMS Consent Communication

The information (such as phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Katy-Fulshear Pool Services, you may receive messages related to the following:

• Service visit reminders and confirmations
• Quote and estimate follow-ups
• Billing inquiries
• Promotions or offers (if applicable)

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your estimates, service visits, or invoices.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt-in to receive SMS messages from Katy-Fulshear Pool Services in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.katyfulshearpoolservices.com or call us at (281) 638-7858.

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• Message frequency may vary.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.